Candle Care and FAQs

Candle Care

How should I care for and maintain my candles? Keep the wick trimmed to ¼ inch, this helps to prevent excessive flame and any soot.

What’s the best way to prevent tunneling in candles? When burning your candle for the first time, let it burn long enough (approximately 3-4 hours depending on the size) for the wax to melt completely to the edge of the container, creating a melt pool.  This will help prevent tunneling and ensure a more even burn. On average, burn for up to 4 hours at a time.

Are your candles safe for use around children and pets? Yes, however be sure to always burn candles on a heat resistance surface and keep them away from drafts and flammable materials. There is always a risk when lighting a candle, especially with kids or pets present. Be sure to keep the candle out of reach and practice safe candle burning habits. 

 

Product Information

Are your candles eco-friendly or made with natural ingredients? Our candles are hand poured using 100% soy wax scented with high quality fragrance oils and 100% cotton wicks. The candles are non-toxic and free of parabens, paraffin, phthalates and sulfates. We always strive to source eco-friendly materials and soy wax grown and ethically produced in the USA. See more in our section below. 

How long do your candles typically burn? You can expect your candle to burn within the time frame below. On average, soy wax tends to burn slower than other candle wax types. We recommend burning candles for up to 4 hours at a time. 

5 oz.=25-35 hrs      7 oz. =35-45    8 oz. = 45-55 hrs

 

Soy Wax Facts

ʻIwa candle company uses USA grown ethically sourced soy wax.

Soy wax is made from soybean oil and is 100% eco-friendly, non-toxic and is fully biodegradable.

When burned, soy wax candles emit significantly less soot and harmful chemicals. This reduction in indoor air pollutants makes soy wax candles a healthier choice and is better for those with allergies, asthma or sensitivities. Soy wax is sustainable, renewable and has a cleaner longer lasting burn.

It is completely normal for soy wax candles to appear slightly uneven, rough, bumpy or cratered as they burn. This is a result of the natural properties of soy wax and how it cools unevenly, causing a textured or bumpy surface. The unevenness is a natural byproduct of soy wax and not a sign of improper candle making. This look is purely cosmetic and won’t affect the quality of the candle or how it burns.
The candle wicks are pre-waxed with soy wax and made from cotton and paper. They are environmentally friendly and do not contain any chemical substances or heavy metals.

 

Shipping & Delivery

Where do you ship to, and how much does shipping cost? Currently, we only ship  within the United States. Shipping rates are based on USPS flat rate costs. Shipping is free with orders over $150.00.

How long does shipping take, and can I track my order? Shipping takes approximately 3-6 days, and it can be tracked via USPS once a tracking number has been assigned. Shipping updates will be given via email. 

What happens if my candle arrives damaged? Please contact us via email at iwacandlecompany.com or directly through the website. Please include your order number and a description of the condition with photo of the damaged product. We will replace it with the same type of product at no extra charge.

Please see our Policies page for a full explanation on our Shipping and Return Policies.