Candle Care and FAQs

Candle Care

How should I care for and maintain my candles? Keep the wick trimmed to ¼ inch, this helps to prevent excessive flame and any soot.

What’s the best way to prevent tunneling in candles? When burning your candle for the first time, let it burn long enough (approximately 3-4 hours depending on the size) for the wax to melt completely to the edge of the container, creating a melt pool.  This will help prevent tunneling and ensure a more even burn. On average, burn for up to 4 hours at a time.

Are your candles safe for use around children and pets? Yes, however be sure to always burn candles on a heat resistance surface and keep them away from drafts and flammable materials. There is always a risk when lighting a candle, especially with kids or pets present. Be sure to keep the candle out of reach and practice safe candle burning habits. 

 

Product Information

Are your candles eco-friendly or made with natural ingredients? Our candles are hand poured using 100% soy wax scented with high quality fragrance oils and 100% cotton wicks. The candles are non-toxic and free of parabens, paraffin, phthalates and sulfates. We always strive to source eco-friendly materials and soy wax grown and ethically produced in the USA.

How long do your candles typically burn? You can expect your candle to burn within the time frame below. On average, soy wax tends to burn slower than other candle wax types. We recommend burning candles for up to 4 hours at a time. 

5 oz.=25-35 hrs      7 oz. =35-45    8 oz. = 45-55 hrs

 

Shipping & Delivery

Where do you ship to, and how much does shipping cost? Currently, we only ship  within the United States. Shipping rates are based on USPS flat rate costs. Shipping is free with orders over $150.00.

How long does shipping take, and can I track my order? Shipping takes approximately 3-6 days, and it can be tracked via USPS once a tracking number has been assigned. Shipping updates will be given via email. 

What happens if my candle arrives damaged? Please contact us via email at iwacandlecompany.com or directly through the website. Please include your order number and a description of the condition with photo of the damaged product. We will replace it with the same type of product at no extra charge.

Please see our Policies page for a full explanation on our Shipping and Return Policies.